Consultant: Collections
Full-time
Tenacity Financial Services
JOB PURPOSE
Tenacity would like to invite suitable candidates to apply for Collections Agent position.
The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Main Activities:
- Dealing with outbound calls
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timorous manner
- To action administrative requirements related to customer account management
Payment Negotiations
- Negotiate payments from customers following the call script within dialler time
- Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
- To rehabilitate and educate customers with regards to their payment profile
- Prevent account roll forward, reduce account balance in the respective service
Adherence
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the busines
Vacancy posted 7 days ago
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