Call Centre Team Leader
Full-time
Recruite Agency
This position requires local presence. Please view similar jobs below.
A solid customer service operation in Centurion, Gauteng is offering a stable role for a committed Call Centre Team Leader. We are looking for a proactive person who can hit the ground running.
The team prides itself on professionalism and consistently meeting commitments. The company supports further study and professional development where relevant. Day to day, you will collaborate with colleagues who take real pride in their work. If you meet the requirements below, we encourage you to apply today.
Shifts may include evenings, weekends, and public holidays depending on campaign requirements.
Responsibilities
- Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently.
- Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
- Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information.
- Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
- Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
- Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
Requirements
- A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
- Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
- The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
- Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
- Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.
- Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
- Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
Qualifications
Certificate in Contact Centre OperationsVacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Call Centre Team Leader in Centurion, Gauteng vacancy
- ...working independently. Strong administrative, problem-solving, and decision-making abilities. Key Competencies Leadership and team development Strategic planning and execution Sales and business development Customer relationship management Financial...
- ...financial accuracy, and customer service are key drivers of success. Reporting to the Accounts Receivable Manager, you will lead a team responsible for collections, credit control, e-billing, customer ledger management, and reporting. This role offers the opportunity...
- ...by strengthening financial controls, driving process improvements, partnering with key stakeholders, and leading a dedicated finance team. If you are passionate about treasury operations and enjoy balancing strategic oversight with hands-on involvement, this role is for...
- Want to Join our Dynamic Award Winning Call Centre Team? We are an insurance broker whose main focus is AVBOB funeral cover. We provide agents with fresh leads daily. We do not do ANY cold calling. All our clients applied for funeral cover or other insurance products,...
- ...We are looking for a dynamic and results driven Team Leader: Living Savings to oversee the daily operational and administrative activities of the digital Living Savings solution. You will play a key leadership role in ensuring operational efficiency, regulatory compliance...
- ...We are hiring Call Centre Support Agents This position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise with recoveries...
- ...We're looking for a hands-on .Net Software Engineering Team Lead for our Financial Services domain, who thrives at the intersection of technical excellence and people leadership. In this role, you'll lead a high-performing engineering team based in Centurion, drive delivery...
- ...and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our purpose, to Grow What Matters! Our Talent Team is on the hunt for a CCD Process Leader for their Speciality Baking Division . The role will be based in...
- ...global, and its growth is infectiously energetic See us at careers.lovisa.com Benefits Top-notch training to become a great Team Member (and piercing training!) First-rate Store and Regional Manager to draw support Team Referral Rewards Program Product...
- Job Description You will live for fashion Sell with great customer experience Conduct our Piercing service Replenish sold stock on the move Manage the register Clean up the store at open and close Build great relationships with colleagues and customers...
- ...Provider Statements received as per targets set by the Creditors Team Leader monthly Receive Statement from Service Provider and upload... ...Evolution account Send all non-validated queries to the Call Centre Finance Team to investigate and resolve. Save the recon in...
- ...forward for the last 24 years. As leaders in the field, we’re always... ...for but not limited to: Cold Calling, Convert OUTbound lead/quotes... ...achieving individual and team objectives and be accountable... ...Experience Previous Call Centre experience in Telesales. Experience...
- ...industry forward for the last 28 years. As leaders in the field, we’re always looking for... ...Salon and Sports facilities Day care centre during public school holidays Maternity... ...advisors are responsible for handling difficult calls. It is their responsibility to retain...
- ...looking for an experienced Senior Retail Manager to join their team. The Senior Retail Manager will drive the retail strategy and operations... ...experience Warehouse operations Buying team Large call centre Manage departmental managers to ensure operational...
- ...and big dreams and become part of a global team of over 50,000 planners, designers,... ...developing your technical skills as part of a centre of excellence. Working closely with... ...plan. AECOM is the global infrastructure leader, committed to delivering a better world....
- ...systems Strong problem-solving and communication skills Office-based availability Advantageous: Experience with CRM, call centre, lead management, or workflow systems Exposure to reporting dashboards or operational analytics JavaScript, AJAX, API, and...
- ...complex, high-impact environment? Our client, a JSE-listed industry leader in the agribusiness/manufacturing sector , is seeking a... ...Foster internal reward capabilities by leading a Reward & Payroll Centre of Excellence Requirements ~ Bachelors degree in Finance,...
- ...industry forward for the last 28 years. As leaders in the field, we’re always looking for... ...knowledge. Supportive and collaborative team environment. Access to sales support... ...~ Experience in lead generation, cold calling, relationship management and opening doors...
- ...continuous improvement initiatives while collaborating across multiple teams and partners to deliver seamless, customer centric savings... ...sales opportunities across digital, branch/frontline, and call centre channels Partnering with Marketing to execute targeted campaigns...
- ...satisfaction) Via telephone and email Telephone calls to be made and received on recorded lines.... ...General Attitude to be positive and a team player 4.Operational: Product... ...Situational Awareness Ensuring that all possible problems are escalated to the team leader...
- ...part of Capgemini, is an Agentic AI-powered leader in intelligent operations and... ...a high performance and effective support Team Interact with Teams, all stakeholders... ...Customer Service Experience in a contact centre environment Both written and verbal command...
- ...provider of innovative customized contact centre solutions from South African to the... ...opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible... ...performance metrics, e.g., number of calls per team, number of successful contacts,...
- Minimum requirements: Experience working Standard Bank Collections would be preferred Experience working with CACS would be ideal Consultant: Elaine Braysher - Dante Personnel Pretoria Faerie Glen Apply via our website Or apply directly on the below...
- We are currently seeking a highly skilled and motivated Bridge Team Leader to join our team in Johannesburg. The successful candidate will be responsible for leading a team of engineers and technicians in the design and construction of bridges and other structural projects...
- ...Strong communication skills. BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS Lead by example, promoting a positive and productive team culture. Manage and supervise the production team, providing guidance, training, and support to ensure efficient workflow and...
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance...
- ...Compliance Team Leader | Johannesburg | Permanent Step into a leadership role where food safety and quality are non-negotiable. Drive standards, lead a high-performing team, and ensure operational excellence across a dynamic catering environment. This role is responsible...
- ...Industry: Long-Term Insurance | Funeral Insurance | Contact Centre Sales WatersEdge Solutions is partnering with a leading player... ...African long-term insurance sector to recruit an experienced Team Leader Outbound Sales . This role is ideal for a results-driven...
- ...Effectively lead the warehousing and logistics team by ensuring successful performance output... ...of optimal Inventory levels per profi t centre by highlighting slow movingand high... ...been documented and communicated. Drive Leader Standard Work and deliver an eff ective...
- ...Our client, based in Johannesburg is seeking to employ a Claims Team Leader to join their team within the medical aid industry. The successful candidate will be responsible for leading, managing and supporting the claims team to ensure the accurate and efficient processing...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Centre Team Leader. Be the first to apply!
