MultiSkilled Professional

Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Responsibilities: Product/Service Information Provide advanced product/service information. Customer Order Processing Record and process customer orders, selecting the most appropriate approach based on predefined options. Resolving Customer Issues Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately. Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities. Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements. Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services. Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Requirements: Skills, Qualifications and Experience required Matric essential Post matric qualification will be advantageous Old Mutual administrative experience of 1- 2 year will be advantageous In depth knowledge of PF, MFC and Customer products and processes will be advantageous Excellent verbal and written communication skills Ability to work under pressure Must be team orientated Good judgment and problem-solving skills Computer literate i.e. MS Office and good typing skills Sound knowledge of Old Mutual systems i.e BANCS, BIZAGI, Outlook, CMOS is imperative Competencies Client Focus Gaining Commitment Initiating Action Ownership Technical Knowledge (Bancs/Bizagi/CMOS) Skills Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling Competencies Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Instills Trust Interpersonal Savvy Nimble Learning Education Matriculation Certificate (Matric) Closing Date 29 May 2026