Chief Retail Officer

Bright City Talent


SUMMARY:
-

POSITION INFO:

The Chief Retail officer will lead the company's South African retail strategy. This executive role focuses on strategic leadership, and operational excellence.

Key Responsibilities:

  • Strategic Leadership
    • Develop and execute the national retail strategy.
    • Drive the merchandise assortment as well as plan the flow of merchandise .
    • Analyse market trends, customer behaviours, and competitor activities to inform decision-making.
  • Collaboration with Regional Teams
    • Work closely with regional managers to ensure effective strategy implementation.
    • Foster a culture of accountability, excellence, and diversity across all regions.
  • Retail Operations Management
    • Oversee all aspects of retail operations, including store performance, customer experience, and sales growth.
    • Implement best practices in inventory management, merchandising, and compliance.
    • Monitor and report on KPIs such as sales, profitability, and customer satisfaction.
  • Team Leadership and Development
    • Lead, mentor, and develop a diverse team of regional managers and store teams.
    • Drive employee engagement through training and leadership development, emphasizing inclusive team development.
    • Promote a supportive and inclusive work environment.
  • Customer Experience Excellence
    • Ensure consistent delivery of exceptional customer service across all stores.
    • Develop initiatives to enhance the in-store experience and build customer loyalty.
  • Innovation and Growth
    • Identify opportunities for innovation in product offerings, store design, and technology.
    • Drive initiatives to expand market share and strengthen brand positioning.

Qualifications & Skills Required

  • Bachelor’s degree in Business Management , Retail Management, or related field (MBA preferred).
  • Minimum 8–10 years’ experience in senior retail management roles.
  • Proven track record in developing and implementing successful retail strategies.
  • Strong leadership skills with experience managing large, diverse teams.
  • Excellent analytical and data-driven decision-making skills.
  • Deep understanding of South Africa’s retail landscape and consumer trends.

This role will suit a seasoned leader with a passion for retail excellence and transformation. Someone with a results-oriented mindset with a focus on measurable outcomes who is capable of delivering through the empowerment of people.

This role is based in Germiston

Vacancy posted a month ago
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