FNB Community Advisor DHA- Kimberley
FNB South Africa
In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, commercial and corporate banking services to more than 6 million customers across South Africa from large corporate accounts to accounts for teens and pensioners. It is also the single largest contributor to FirstRand's bottom-line. First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Are you someone who can: Serve customers promptly and professionally, ensuring their needs are fully understood Deliver an excellent customer experience aligned to Balanced Scorecard service standards Achieve net profit growth through effective sales and service support Manage the migration of customers from traditional transactions to SelfâÃÂÃÂService and digital channels Grow the active customer account base to expand overall client engagement Identify and maximise crossâÃÂÃÂsell opportunities to strengthen customer relationships Track, control, and influence sales activities to achieve predetermined sales targets Track, control, and influence service activities to improve service efficiencies Provide efficient administration through careful planning, accurate reporting, and timely information updates Check and verify transactions daily to ensure new business applications are processed and closed within required timelines Produce accurate and reliable sales and service statistics for management and decisionâÃÂÃÂmaking Comply with governance, legislative, and audit requirements Uphold FNB's Golden Rules processes and procedures consistently Take accountability for selfâÃÂÃÂdevelopment and continuously grow personal capability Qualification & Experience Requirement Minimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 1 - 3 years of experience in customerâÃÂÃÂfacing environments, service delivery, or client support within financial services End Date: July 15, 2026
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