Quality Analyst (Contact Centre)
Full-time
Telebest
Matric
Diploma in Business Management or equivalent
2-4 years' experience in a Call Centre environment in a position of assisting call centre agents
Ensure quality assurance standards are maintained by all agents
Experience in implementing and monitoring corrective quality assurance actions
Assist Training Officer and Contact Centre Manager with identifying training needs for the agents
Must be able to work shift 24 hour contact centre
Vacancy posted 16 hours ago
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