Head Of Tele And Digital

Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and rewards programmes. Our purpose is to enhance the lifetime financial wellness of people, their communities and their businesses wherever they may be in the world. Our strategy is simple to build relationships with clients by integrating financial wellness solutions into each and every engagement we may have with them. We want to understand their needs, circumstances and preferences and design holistic lifetime solutions with a personalised suite of products and services that sees to the financial wellness of the individual. At work, we strive to have a culture that is grounded in accountability, diversity, excellence , innovation, integrity and teamwork. Since we are in the business of people, we do not consider Corporate Social Investment as a nice-to-have, but as an imperative to help alleviate some of the challenges we face as a society. We are proud to proclaim our workforce a collective of social givers; employees lend their time, might and money to various projects to uplift and grow the community. MomMet has gone from strength to strength boasting an impressive 16 000 employees, six operating brands; the Multiply rewards programme; specialist cell captive insurance group Guardrisk, healthcare group Carecross, Occupational Care South Africa, property management group Eris and mobile health provider Hello Doctor. Weve also made inroads into the global investment space in the UK through Momentum Global investments. And we are now one of the largest insurers listed on the Johannesburg Stock Exchange (JSE) Role Purpose Develop and drive profitable sales through effective plans, targets and growth in support of the business sales strategic objectives and maintain compliance with regulatory requirements. Provide strategic leadership to integrate and optimise Tele and Digital channels, leveraging technology to driveprofitable growth, operational efficiency and a seamless, client-centric omni-channel experience that enablesfuture-ready distribution and service models. Requirements Postgraduate qualification in Business Management or related field RE5 and RE1 FAIS Regulatory accreditation 8+ years' experience within financial services, with at least 3 years' experience in a senior leadership role Extensive senior leadership experience within omni-channel, digital transformation, contact centre, sales or client experience environments. Proven experience leading large-scale transformation, operational optimisation and digital enablement initiatives. Duties & Responsibilities Develop and execute an integrated Tele and Digital strategy aligned to Metropolitan's strategicobjectives. Design and optimise integrated client engagement and distribution models across Tele, Digital, Serviceand related channels. Lead digital transformation initiatives that enhance scalability, agility, operational resilience and clientcentric service delivery. Drive innovation, digitisation, automation and continuous improvement across the omni-channel environment. Enable sustainable commercial growth through integrated omni-channel distribution and engagementstrategies. Improve operational productivity, conversion rates, persistency and value of new business. Optimise lead generation, channel performance and client engagement to maximise commercialoutcomes. Provide strategic oversight of financial performance, resource optimisation and cost efficiency across the omni-channel ecosystem. Use data-driven insights to inform decision-making, improve client journey and scale performance.Implement design thinking and agile methodologies. Define and embed a unified client experience strategy across all channels and touchpoints. Drive seamless, personalised and efficient client journeys that improve client satisfaction, loyalty and fast-claims turnaround. Monitor and improve customer experience and service performance metrics, such as NPS. Lead end-to-end process optimisation initiatives to improve efficiency, turnaround times, scalability and service delivery. Simplify operating models, eliminate inefficiencies and strengthen operational integration across channels. Drive operational disciplines that support sustainable growth, quality service delivery and resilience. Lead and develop multi-layered team within Tele and Digital environments. Foster a high-performance, innovative and client-centric culture. Drive leadership capability, succession planning, employee engagement and change agility. Ensure compliance with all relevant legislative, regulatory and governance requirements, including FAIS, POPIA, TCF and the Long-term Insurance Act. Implement effective risk, fraud prevention and governance controls across the omni-channel environment. Competencies Strategic and commercial leadership Digital and innovation mindset Strong decision-making Stakeholder influence and collaboration Client-centric leadership Operational excellence Change leadership and execution Closing Date 2026/05/28