Technical Support Agent
Full-time
Recruite Agency
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Immediate start available for a Technical Support Agent at a busy customer service operation in Umhlanga, KwaZulu-Natal. The right person will be hands-on, organised, and easy to work with.
Good humour and professionalism sit side by side here. Hard work and reliability are noticed and rewarded with real advancement. Leadership is visible and approachable, and good ideas are always welcome. Get in touch with your application and start the conversation.
Responsibilities
- Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.
- Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information.
- Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
- Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
- Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
Requirements
- Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
- A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
- Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
- Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
- The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
Qualifications
Certificate in Contact Centre OperationsVacancy posted 18 hours ago
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