Relationship Manager
Santam Insurance
This position requires local presence. Please view similar jobs below.
Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified,expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number ofemerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everythingwe do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive ourbusiness so it follows that we want to recruit the best people possible whether they work for us permanently orfor a short time as temporary employees.
What does a Relationship Manager do?
This career opportunity is available in Broker Services: South for the role of Relationship Manager who will be based in Worcester.
What will you do?
The relationship manager will be responsible for promoting new and maintaining existing business by servingas a proactive relationship manager for assigned accounts. Coordinates marketing, sales and support servicesfor assigned accounts to enhance existing relationships and develop new ones. The relationship managershould further insure successful implementation and management of short-term initiatives. This job is focusedon the retention and profitable growth of allocated broker portfolios through developing and management ofstrong relationships with intermediaries and internal business partners.
What will make you successful in this role?
- Supporting Santam sales strategy & business plan in line with the region targets.
- Establish and manage strong relationships with brokers including business managers.
- Growth and profitability of allocated broker portfolio.
- Work with brokers in developing a business plan to grow business.
- Assist in identifying new potential brokers and opportunities for business growth.
- Awareness of competition and market information.
- Facilitate the sales process and ensure that brokers deal with correct channels.
- Facilitate conversion of quotes.
- Build relationships with internal stakeholders for ease of managing portfolio.
- Ensuring compliance of broker portfolios with respective internal governance controls.
- Monthly analysis of figures down to broker level.
- Report at Broker Services regional meetings.
Qualifications and Experience
- Matric Qualification.
- Insurance related qualification or business degree will be advantage.
- FAIS Compliant (120 credits on NQF level 5).
- Regulatory exam compliance.
- At least 3 years personal lines and 5 years commercial experience in an operational environment involvingresponsibility of a large portfolio of broker business.
- Good Operational experience with regard to commercial business on external platform.
- 5 years sales experience in the short-term insurance sector.
- 5 years’ experience in maintaining and growing a profitable portfolio of Commercial and personal insurance.
Personal Attributes
- Drives results.
- Deciding and initiating action.
- Leading and supervising.
- Client focus.
- Flexibility and adaptability.
- Cultivates innovation.
- Strategic decision making.
- Analytical thinking.
- Business acumen.
- Coaching and development.
Knowledge and Skills
- Knowledge of Policy Centre and Mainframe Commercial product.
- Knowledge and experience of Santam internal processes will be beneficial.
- Knowledge and experience of QlikView, Policy Centre and Mainframe.
- Knowledge and experience of the Santam / Sanlam synergies will be beneficial.
- Good communication skills (verbal and written).
- In-depth knowledge of financial analysis processes and statistics.
- Technical product knowledge of short- term insurance.
- Technical underwriting knowledge.
- Excellent inter-personal and problem-solving skills.
Our commitment to transformation
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career—apply now and be part of a company that’s shaping the future ofinsurance. This is Freedom!
Our recruitment process
Onboarding
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Advertise
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Telephonic screening
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Your interview
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Assessment
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Onboarding
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Advertise
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Telephonic screening
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Your interview
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Assessment
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Onboarding
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
TIPS & TRICKS
Getting ready for your interview
There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.
#J-18808-Ljbffr- ...experienced and motivated individual to join our client as a Store Manager for their clothing store. The Store Manager will be... ...resolve any customer complaints or issues Develop and maintain relationships with vendors and suppliers Create and execute marketing campaigns...
- ...Minimum Requirements Proven experience in warehouse management Strong knowledge of inventory control and warehouse processes Leadership experience with the ability to motivate and manage a team Understanding of health & safety regulations and workplace compliance...
- ...The Role: Manage and lead the Used Vehicle Sales Department to achieve volume and gross targets Coach, motivate, and develop... ...with different backgrounds and experience levels Build strong relationships with repeat customers, local businesses, and the surrounding...
- ...profitability and performance standards across all F&B outlets & kitchen operations Optimise revenue performance through effective management of pricing, menu engineering, product mix, outlet performance and commercial opportunities Identify, develop and implement...
- ...The organisation is recruiting a Finance Manager for its Worcester operation. The role forms part of a wider finance jobs portfolio... ...finance jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier....
- ...Bring your skills as a Department Manager to Worcester and join a team that moves fast. This Western Cape role is one to watch. The Role This Department Manager role has been briefed against a clear set of outcomes for Worcester. The successful candidate will work...
- ...clinical information * Ensure that all utilised stock is accurately recorded and charged * Build and maintain collaborative working relationships, as part of the multi-disciplinary team within the EC UnitREQUIRED EDUCATION ESSENTIAL EDUCATION * Registered/Enrolled Nurse,...
- ...recommending practical risk mitigation solutions. Additionally, the role requires you to build and maintain strong working relationships with line management, including discussing audit performance, finalising reports, and supporting the implementation of agreed corrective...
- ...communication. The Worcester operation runs on accurate work, steady relationships and a genuine respect for the people in the team. Internal... ...to the next. Stakeholders for this position include line managers, peers across the administration jobs team and trusted...
- ...the business moving forward. Communication runs both ways. Managers across the health jobs team in Western Cape make time for one... ...jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier....
- ...Like Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day's bookings or specials... ...activity and a strong local economy. The team has built solid relationships across the Western Cape region, and the Worcester office...
- ...be sustainable, not just busy. Strong output is expected, and managers in Worcester also pay attention to recovery, learning and the... ...jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier....
- ...processes that underpin the Worcester team. Stakeholders for this position include line managers, peers across the it jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier. About the Team You...
- ...Supervisor taking on this position. Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier. Internal documentation...
- ...portfolio strong in Western Cape. Communication runs both ways. Managers across the administration jobs team in Western Cape make time... ...jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier....
- ...communication. The Worcester operation runs on accurate work, steady relationships and a genuine respect for the people in the team. Beyond... ...sustainable, not just busy. Strong output is expected, and managers in Worcester also pay attention to recovery, learning and the...
- ...communication. The Worcester operation runs on accurate work, steady relationships and a genuine respect for the people in the team. On top... ...sustainable, not just busy. Strong output is expected, and managers in Worcester also pay attention to recovery, learning and the...
- ...experienced team across Western Cape. Communication runs both ways. Managers across the it jobs team in Western Cape make time for one-to-... ...it jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier....
- ...activity and a strong local economy. The team has built solid relationships across the Western Cape region, and the Worcester office... ...up the slack when Western Cape operations get busy. Line management is hands-on without being heavy. Expect regular one-to-ones,...
- ...be sustainable, not just busy. Strong output is expected, and managers in Worcester also pay attention to recovery, learning and the... ...and a strong local economy. The team has built solid relationships across the Western Cape region, and the Worcester office benefits...
- ...Description: • Call on a database of stores in the area, • Managing allocated store database in the area, • Merchandise products... ...informed about upcoming product promotions • Build and maintain relationship with store managers and floor salesmen in the store, •...
MVC Marketing
Worcester, Western Capemore than 2 months ago - ...to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful. Internal... ...activity and a strong local economy. The team has built solid relationships across the Western Cape region, and the Worcester office benefits...
- ...communication. The Worcester operation runs on accurate work, steady relationships and a genuine respect for the people in the team. Internal... ...sustainable, not just busy. Strong output is expected, and managers in Worcester also pay attention to recovery, learning and the...
- ...communication. The Worcester operation runs on accurate work, steady relationships and a genuine respect for the people in the team. Internal... ..., harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised....
- ...communication. The Worcester operation runs on accurate work, steady relationships and a genuine respect for the people in the team. Quality... ...deliberate space for diverse voices and backgrounds. Line management is hands-on without being heavy. Expect regular one-to-ones,...
- ...will feel that from the first week. Stakeholders for this position include line managers, peers across the marketing jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier. The Environment...
- ...Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.... ...activity and a strong local economy. The team has built solid relationships across the Western Cape region, and the Worcester office benefits...
- ...experienced team across Western Cape. Communication runs both ways. Managers across the finance jobs team in Western Cape make time for... ...jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier....
- ...the wheel from one week to the next. Stakeholders for this position include line managers, peers across the finance jobs team and trusted external partners. Building those relationships early makes the next twelve months in Worcester much easier. Your Workplace...
- ...be sustainable, not just busy. Strong output is expected, and managers in Worcester also pay attention to recovery, learning and the... ...and a strong local economy. The team has built solid relationships across the Western Cape region, and the Worcester office benefits...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Relationship Manager. Be the first to apply!
