OPS Manager - Special Projects GP

What you’ll be doing

• Plan, coordinate and manage special projects from initiation through to successful completion
• Manage client accounts and build strong, professional relationships
• Conduct regular site inspections to monitor service quality, standards and compliance
• Assess project requirements and compile accurate project quotations
• Monitor project budgets, costs, resources and profitability
• Track project progress against agreed timelines, deliverables and quality standards
• Coordinate manpower and resources to ensure successful project execution
• Identify operational risks and implement appropriate corrective actions
• Ensure all projects comply with relevant OHS, HSE and company requirements
• Monitor cleaning and soft service standards across project sites
• Resolve client queries and complaints promptly, professionally and fairly
• Communicate project progress, challenges and outcomes to relevant stakeholders
• Train, guide and develop operational and cleaning teams where required
• Ensure correct chemical handling, storage and segregation procedures are maintained
• Identify opportunities to improve service delivery, efficiency and operational performance
• Compile project reports and provide regular updates to management and clients

What you’ll need

• National Diploma or Degree in Facilities Management, Project Management, Finance, BCom or a related qualification
• 3–5 years’ project or contract management experience within the soft services or facilities management sector
• Strong experience managing soft services and cleaning operations
• Valid license & Own vehicle
• Proven ability to manage projects from planning through to completion
• Strong understanding of manpower planning, performance management, quality standards and site compliance
• Good knowledge of OHS requirements, HSE principles and safe working practices
• Knowledge of safe chemical storage, handling and segregation requirements
• Strong financial and commercial awareness, including quoting and project cost tracking
• Excellent client relationship and account management skills
• Strong communication, leadership and organisational abilities
• Ability to train, guide and develop cleaning and operational staff
• Strong problem-solving and decision-making skills
• Ability to work independently while managing multiple projects and priorities
• A proactive, structured and solutions-driven approach

What is in it for you?

• Competitive remuneration of R35,000 CTC per month
• Opportunity to take ownership of diverse and challenging special projects
• Work across a dynamic soft services and facilities management environment
• Exposure to project management, client management and operational strategy
• Play a key role in driving service quality and successful project delivery
• Work within a professional, performance-driven environment
• Long-term growth potential within a dynamic organisation

A Few Things to Know

• This is a hands-on Operations Manager – Special Projects position
• The role requires someone who can move confidently between project planning, client management and operational execution
• You will be required to conduct regular site visits and inspections
• The successful candidate must be comfortable managing multiple projects, deadlines, teams and client expectations simultaneously
• Strong soft services and cleaning industry experience is essential
• Strong commercial awareness, attention to detail and the ability to manage project costs are important
• The ideal candidate is a proactive problem-solver who can take ownership and drive projects through to completion

 
Ready to Apply?
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