Warehouse Supervisor

Job Description

• The Warehouse Supervisor is responsible for the day-to-day management of warehouse operations within a fast-paced FMCG environment. The role oversees the receiving, storage, picking, packing, and dispatch of stock while leading a team of warehouse staff to ensure productivity, accuracy, operational efficiency, and compliance with safety standards.
• The successful candidate will play a key role in maintaining stock integrity, supporting operational continuity, and ensuring that customer and business delivery requirements are consistently achieved.

Inherent Job Requirements

This role includes physical and operational demands inherent to a high-volume FMCG warehouse environment. The successful candidate must be able to:

• Stand, walk, and remain on their feet for extended periods (8–12 hour shifts).
• Lift, move, and handle stock and equipment of up to 25 kg unassisted on a regular basis.
• Work shifts, weekends, and public holidays as required by operational and dispatch cycles.
• Operate in cold-storage, ambient, and outdoor loading-bay environments.
• Successfully pass a pre-employment medical and physical fitness assessment.

Key Responsibilities

• Supervise daily warehouse operations including receiving, put-away, picking, packing, and dispatch activities.
• Lead, schedule, and motivate warehouse staff while managing attendance and shift hand-overs.
• Ensure stock accuracy through cycle counts, perpetual inventory management, and full stock takes.
• Maintain FMCG stock control processes including FIFO/FEFO rotation, batch tracking, and short-dated stock management.
• Enforce health, safety, hygiene, and food-safety standards in accordance with FMCG operational requirements and OHSA regulations.
• Monitor warehouse KPIs including order accuracy, dispatch turnaround times, and stock variances, escalating issues where necessary.
• Operate and maintain warehouse management systems (WMS) and ERP-related processes.
• Use Microsoft 365 tools to prepare daily, weekly, and monthly operational reports.
• Utilise AI tools to improve productivity, reporting efficiency, communication, and operational decision-making.
• Liaise with procurement, sales, and transport teams to ensure efficient movement of goods and stock availability.
• Manage housekeeping standards, equipment maintenance, and the overall cleanliness and organisation of the warehouse.

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Inherent Requirements
Key Requirements

Minimum Requirements

• Matric / Grade 12 (essential).
• Relevant Diploma or Certificate in Warehouse Management, Logistics, or Supply Chain Management (advantageous).
• Minimum 3–5 years’ warehouse experience within the FMCG industry (essential and non-negotiable).
• At least 2 years’ experience in a supervisory or team leader role.
• Valid forklift or reach-truck license (advantageous).
• Clear criminal record.

Critical Competencies

• Excellent written and verbal English communication skills.
• Ability to communicate effectively with staff, management, suppliers, and customers.
• Strong working proficiency in Microsoft 365, including:
• Outlook
• Excel
• Word
• Teams
• SharePoint
• Strong administrative and reporting capabilities using Excel and warehouse systems.
• Demonstrable experience using AI tools such as ChatGPT, Microsoft Copilot, Claude, or similar platforms to:
• Improve productivity
• Draft communications
• Summarise operational reports
• Support operational decision-making

Operational Competencies

• Strong understanding of warehouse operations within a high-volume FMCG environment.
• Working knowledge of stock control principles including FIFO/FEFO practices.
• Experience working with warehouse management systems (WMS) and ERP systems.
• Good understanding of warehouse health, safety, hygiene, and food-safety standards.
• Ability to manage productivity, stock accuracy, and team performance under pressure.

Personal Attributes

• Hands-on leadership style with a willingness to lead from the front.
• Strong sense of urgency, accountability, and ownership.
• High attention to detail and operational accuracy.
• Resilient and able to perform effectively in a demanding FMCG environment.
• Strong organisational and time-management skills.
• Adaptable and open to implementing new technologies, including AI-driven operational tools.