Client Service Officer (Municipal Pay Point)
Full-time
How2Apply Talent Network
This position requires local presence. Please view similar jobs below.
Customers bring their problems to your counter at a courier depot counter in Pretoria East, and leave with answers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.
You'll report in Pretoria East. Relocation is not covered for this one.
The work, day to day
- Call customers when repairs or orders are ready to collect.
- Update customer details and file signed forms for audit.
- Process returns, exchanges and credit notes under the Consumer Protection Act.
- Greet customers, find out what they need and manage the queue ticket system.
- Upsell contract upgrades, accessories or cover when it fits the customer.
- Log complaints and pass them to the store or branch manager.
You'll need
- Presentable and approachable with all kinds of customers
- Retail or customer service experience of at least a year
- You can stay polite with a long queue watching
- Retail hours, including Saturdays, Sundays and month-end
- Good on a computer and point-of-sale system
- Matric (Grade 12) certificate
Nice if you have
- Medical scheme or insurance product knowledge
- RICA and cellular product knowledge
- Speaking the main local language of your area
On offer
- Monthly sales incentive on upgrades and add-ons
- Fixed roster published two weeks ahead
- Staff discount on products
- Product training and certifications paid for
How to apply for this job
- Check you meet the must-haves first; recruiters filter on those before anything else.
- Get these ready, because shortlisted people are asked for them straight away: certified copy of your Grade 12 certificate, a recently certified ID copy (within 3 months) plus a CV with a recent reference from a retail or service job.
- Send your details with the form below. Add one or two lines about similar work you've done.
- If you're shortlisted you'll hear from us within 9 working days, usually by phone.
How2Apply recruits for this position on behalf of hiring employers around Pretoria East; applications go into our talent pool and shortlisted candidates are introduced directly.
Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.
Before you hit apply
- Dress as if you already work the counter when you drop off a CV or go for the interview.
- Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
Vacancy posted 5 hours ago
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