Tourism Officer

The Tourism Officer will manage reservations, monitor and maintain equipment and vehicles used for tours and advise clients on travel options.

The role is based on-site in Hotazel, Northern Cape. Hard work is matched by genuine respect for the people who do it. You will find a workplace that respects your time and your contribution. Career progression is actively supported for those who show initiative. Apply now to be considered for this rewarding opportunity.

Responsibilities

• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.

Requirements

• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.

Qualifications

Diploma in Tourism Management or Game Ranging