Field Support Technician
R 16,500 - 23,500 per monthFull-time
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A leading professional services firm operating in Midrand, Gauteng invites applications for the role of Field Support Technician. The position calls for someone who combines technical ability with a strong work ethic.
Ongoing training and mentorship are provided to help you reach your potential. It is a busy, practical environment where no two days look quite the same. Everyone is expected to pull their weight, and everyone is valued for it. If you tick the boxes below, we want to hear from you.
The role carries deadline-driven reporting cycles, particularly around month-end and year-end.
Responsibilities
- Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
- Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
- Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
- Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
- Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
Requirements
- For field support roles, a valid driver's licence and own reliable transport are essential.
- Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
- Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
- Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
- A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
- CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
Qualifications
ITIL Foundation CertificationVacancy posted 8 hours ago
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