The Junior Tenant & Collections Administrator
Full-time
Bright Placements (PTY) Ltd
Minimum Requirements
- Grade 12 or equivalent qualification.
- Certificate or diploma in administration, bookkeeping, property administration, finance or a related field would be advantageous.
- At least 1–2 years’ experience in administration, debtors, collections, property administration, customer service or a similar support role.
- Basic understanding of rental accounts, statements, payment follow-ups and recordkeeping.
- Computer literacy, including Microsoft Outlook, Word and Excel.
- Strong written and verbal communication skills.
- Ability to handle tenant queries professionally and escalate sensitive matters appropriately.
- High level of accuracy and attention to detail.
- Strong follow-up ability and persistence in closing out administrative matters.
- Professional and respectful communication style.
- Ability to remain calm and factual when dealing with overdue accounts or tenant concerns.
- Good organisational and time-management skills.
- Confidentiality and sound judgement when handling tenant and financial information.
- Ability to work independently while knowing when to escalate matters.
- Rental payment follow-ups completed within agreed timelines.
- Accuracy and completeness of arrears tracking schedules.
- Tenant queries logged, followed up and escalated timeously.
- Lease register updates completed accurately and on time.
- Reduction in unresolved tenant administration items.
- Quality and accuracy of monthly collections and tenant administration reports.
Vacancy posted 4 hours ago
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