Thompsons Holidays - Ticketing Consultant
Full-time
Cullinan Holdings
Do you have a ticketing background, know Amadeus like the back of your hand, and thrive on getting the details right? Thompsons Holidays is looking for an Intermediate/Senior Ticketing Consultant to join our Team in Rosebank!
If you can work in a Team environment, have attention to detail, know how to handle pressure, then this position is for you.
What you'll be doing
- Issue & reissue airline tickets using Amadeus and various airline systems.
- Process GDS refunds accurately and efficiently.
- Work with airline fares, ticketing rules and processes to ensure bookings are handled correctly.
- Deliver a customer-centric experience, turning queries and challenges into positive interactions.
- Promote and represent our brand positively in every customer interaction.
- Pay close attention to detail — because in ticketing, the small things matter!
What we’re looking for
Someone who is confident, accurate, customer-focused and passionate about travel, with solid hands-on airline ticketing experience and strong Amadeus/GDS knowledge.
If you can navigate Amadeus with confidence and believe great service is part of every journey, we’d love to hear from you!
Requirements
Key Duties and Responsibilities
- Manual fare builds, recalculations as well as auto pricing.
- Re-issue tickets in line with airfare rules and airline requirements.
- Ensure all ticketing documentation is in place before issuing.
- Maintain ticketing processes and procedures to ensure quick, accurate delivery.
- Issue EMDs.
- Adhere to ticketing deadlines.
- Provide after-sales service to Res consultants.
- Manage all support functions related to tickets – online as well as GDS.
- Provide quick, efficient turnaround time at all times: when ticketing, when providing fare information as well as when re- issuing tickets.
- Effectively manage queues.
- Must be able to work rostered emergency duty shifts (after hours)
- Stay abreast of all airline changes and updates.
Skills, Experience, Education
- Minimum 3 years' ticketing experience on an intermediate level.
- Proficient in Amadeus.
- Strong knowledge of International Fares.
- Excellent organisational and communication (verbal and written) skills.
- Attention to detail with a high level of accuracy.
- Ability to excel under pressure.
- A service delivery mindset and a strong client service focus.
- Solution-driven.
- Effective team player.
Vacancy posted 10 days ago
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