Head Waitron (Gauteng, Centurion)
ANEW Hotels & Resorts
ANEW Hotel Centurion is looking for a Head Waitron to Lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.
The successful candidate will be based in Gauteng, Centurion.
Key Responsibilities
Service Leadership
• Supervise service staff during shifts
• Maintain service standards
• Coordinate floor operations
• Handle VIP guests
• Monitor guest satisfaction
Team Management
• Supervise waitstaff
• Coordinate shift schedules
• Train new staff
• Monitor performance
• Handle service issues
Operations
• Manage table assignments
• Oversee setup procedures
• Monitor service timing
• Coordinate with kitchen
• Maintain service equipment
Quality Control
• Ensure service standards
• Monitor food quality
• Check presentation
• Maintain cleanliness
• Handle complaints
Required Skills
• F&B service expertise
• Leadership and supervisory ability
• Menu knowledge
• Food knowledge
• Wine knowledge
• Upselling Skills
• POS proficiency
• Problem-solving skills
• Guest and customer service focus
• Time management and ability to multitask
• Teamwork and collaboration
• Health and safety compliance
• Basic bar tendering and cocktail knowledge
Performance Metrics
• Guest satisfaction
• Service speed
• Team performance
• Upselling results
• Quality standards
• Staff development
Vacancy posted 19 days ago
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