IT Support Technician
Temporary
Recruite Agency
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On behalf of a respected professional services firm in Western Cape, we are searching for an IT Support Technician in Cape Town. This is a career-defining move for an ambitious professional ready for their next challenge.
A strong emphasis is placed on safety, quality, and doing things right the first time. The workplace is professional, friendly, and geared towards high performance. Career progression is actively supported for those who show initiative. We look forward to receiving applications from candidates who meet the criteria.
The role carries deadline-driven reporting cycles, particularly around month-end and year-end.
Responsibilities
- Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
- Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
- Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
- Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
Requirements
- A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
- A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
- Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
- Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
- CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
- Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
Qualifications
Microsoft 365 Certified: Modern Desktop AdministratorVacancy posted 19 hours ago
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