Contact Center Operations & Performance Lead
Ferva Business Partners
A dynamic customer service firm in Johannesburg is looking for a Call Centre Manager to oversee daily operations and drive performance.
The ideal candidate will have strong leadership qualities, exceptional communication skills, and a proven track record in call centre management.
Responsibilities include managing the team, ensuring quality service delivery, overseeing operations, and reporting on performance metrics.
A Bachelor's degree in Business Administration or a related field is preferred, along with proficiency in call centre technology.
#J-*****-Ljbffr
Vacancy posted 2 days ago
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