Protection Services Superintendent Operations

Purpose of Role

To oversee and direct all security operations by leading the implementation of all policies and strategic decisions through the display of leadership and management of protection services officers, supervisors, security reaction unit and control room operators as well as overseeing the implementation of new security technology such as drone operations and surveillance in alignment with the South African law and Tharisa Minerals (TM) policies and regulations to protect infrastructure, people and assets. 

Role Context

Operational Tasks

• Manage the implementation of the security operational strategy to minimise and eliminate security risks whilst ensuring optimal utilisation of staffing resources.
• Collaborate with senior management across the plants to develop strategies to ensure the alignment of Protection Services to business strategies and objectives.
• Lead the implementation of workforce planning strategies and initiatives and the setting up of teams to promote optimal utilisation of staffing resources.
• Prepare and present formal and informal security briefings to Management, corporate communication, and protection services team in line with strategic requirements to safeguard people, assets and infrastructure.
• Collaborate with the Protection Services Manager to develop crowd management and control strategies and lead the implementation thereof to mitigate security breaches and protect assets and employees in case of community unrests and protests.

  People Management

• Create and maintain a conducive work environment by appropriately applying Human Resources policies and procedures to ensure optimum performance is realised for the benefit of the Department and, by extension, the organisation.
• Lead the team according to TM’s leadership principles and values throughout the entire employee life cycle (performance management, reward etc) to ensure, inter alia, a high-performance culture.
• Coach, mentor and train teams and drive efforts to ensure adequate training and skills development is in place to improve employee performance.
• Manage a high-performance culture for the security department by providing critical and timely feedback (both positive and critical), enabling individuals to improve and work as effectively as possible to meet operational goals.
• Implement clear human capability and accountability frameworks within the security department in line with TM’s people management strategies.
• Lead the implementation of a performance management plan that optimises delivery and builds a culture of accountability, recognition and fairness.
• Manage, motivate and lead direct reports and undertake monthly performance reviews of all staff to ensure a consistent performance tracking and put development plans in place to create a high performing team and a conducive employee climate.
• Lead the identification and development of talent by ensuring adequate staffing, providing regular mentoring, coaching and training in order to ensure a competent and capable workforce in line with TM’s people strategies.

Resource Management

• Provide input into required changes in resources (financial or non-financial) to enable the achievement of team and/or own objectives.
• Determine resource needs of the team and/or own area of work to achieve business outcomes.
• Request and allocate required assets and/or resources for the fulfilment of work objectives to guarantee quality outputs.
• Monitor the use of assets and resources within the team and own area of responsibility, to ensure assets and resources are consistently and appropriately utilised and managed.
• Provide staff with day-to-day direction and tasks aligned with Departmental procedures, to enable the usage of less resources more efficiently.

Financial Management

• Comply with all financial, Supply Chain Management (SCM) and other Tharisa Minerals (TM) regulations and policies by facilitating the right actions, to reduce financial risk in the Department.
• Co-develop and manage the security department’s operational budget to ensure that the department’s strategies including procurement and maintenance of surveillance equipment, access control, CCTV and drones are adequately budgeted for.
• Develop and manage a functional budget for the department to ensure that the strategic deliverables, operational plans and minor projects are adequately budgeted for.
• Lead the implementation of effective inventory control, financial control and management of costs in order to minimise expenditure and report on cost efficiency.

Stakeholder Relations

• Communicate with all relevant Departments on issues of the area of speciality. Liaise across the relevant Departments by engaging with the appropriate stakeholders to ensure all stakeholders remain abreast of Departmental objectives, any potential derailers are appropriately managed and duplication of work is avoided.
• Communicate with internal and/or external stakeholders, where required, to achieve work objectives and to maintain relationships.
• Manage relationships with the community and relevant stakeholders to ensure safety of the mine’s infrastructure, assets and teams during planned protests and shutdowns.

Risk, Safety and Compliance

• Develop an appropriate plant specific Risk Management Policy and appropriate Procedures and Standards (Codes of Practice).
• Drive the adoption of the legal and compliance requirements by assessing staff and recommend training to empower and capacitate employees.
• Oversee the management of certification deviations and lead the addressing of the recorded deviations to ensure adherence to safety, risk and compliance regulations.
• Lead the submission and inspection of the occurrence books, registers, security systems, risk registry, weigh bridge inspections, equipment and assets to maintain an up-to-date record of events and mitigate recurring risk and safety issues.
• Lead the interdepartmental collaboration and coordination efforts to develop evacuation drills and escape route in case of emergencies and operational requirements i.e. blasting and lead the execution of the drills to mitigate risks and fatalities.

Process and Technology

• Oversee the installation, monitoring and repairing of cameras and the security systems linked technology to ensure up to date feeds.
• Manage the operations and processes with regards to the access systems (boom gates) control and utilisation of breathalysers for access control in line with TM’s compliance and procedures.
• Oversee all security operations and procedures by managing the protection services officers, supervisors, control room and reaction unit personnel to ensure physical security requirements and processes are adhered to.
• Identify and assess opportunities for partnership policing and recommend relevant actions and initiatives to reduce all priority crimes.
• Provide guidance to staff regarding security actions during Employee Related (ER) related actions such as strikes and protests to mitigate risk and reduce property and asset.