Tourism Officer
Full-time
Recruite Agency
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Reporting to the relevant manager, the Tourism Officer will handle guest complaints and service recovery professionally and process travel bookings at a guest-focused business in Somerset West, Western Cape.
A strong emphasis is placed on safety, quality, and doing things right the first time. Leadership is visible and approachable, and good ideas are always welcome. We look forward to receiving applications from candidates who meet the criteria.
Responsibilities
- Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
- Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
- Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
- Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
- Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
Requirements
- A valid driver's licence with a professional driving permit is required for most tour guiding positions.
- A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
- Strong knowledge of South African geography, tourist attractions, and the local tourism product.
- Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
- For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
- Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
- Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
Qualifications
Diploma in Tourism Management or Game RangingVacancy posted 1 day ago
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