IT Demand Management Administrator
Edgexec (Pty) Ltd
IT Demand Management Administrator | Johannesburg | Permanent
Drive the flow of IT demand in a fast-paced, agile environment. Play a critical role in aligning business priorities with technology capacity.
This role sits at the heart of IT delivery, ensuring that all incoming project demand is captured, prioritised, and aligned to available capacity. You will act as the central coordination point across business and IT, supporting Program Increment planning and ensuring that demand pipelines are accurate, transparent, and continuously optimised.
Working closely with enterprise architecture, delivery teams, and business stakeholders, you will help balance competing priorities, improve demand processes, and ensure efficient allocation of resources. This is a highly collaborative role requiring strong organisation, communication, and a solid understanding of Agile and SAFe practices.
Our client is a well-established organisation operating within a high-volume, fast-moving industry environment. They are focused on driving operational efficiency and leveraging technology to support business growth and innovation.
What Youll Do
Act as the central point for logging and managing all IT project demand
Coordinate and track resource capacity during Program Increment planning
Collaborate with business and IT teams to gather and validate demand requirements
Maintain and update the demand pipeline to reflect shifting priorities and capacity
Support PI planning sessions with accurate demand and capacity insights
Ensure adherence to demand management processes and escalate issues where needed
Facilitate clear communication between stakeholders on timelines and allocations
Identify and implement improvements to streamline demand processes
Track and report on demand pipeline performance and status
What You Bring
Relevant tertiary qualification in Business Administration, Project Management, or similar
Minimum 3 years experience in IT demand management or project coordination
Strong working knowledge of Agile methodologies, with SAFe experience preferred
Experience with Program Increment planning processes
Proficiency in Jira and Microsoft Office tools
Strong organisational skills with the ability to manage multiple priorities
Excellent communication skills across technical and non-technical stakeholders
Experience within FMCG or CPG environments is advantageous
What Success Looks Like
Accurate and well-maintained demand pipeline aligned to business priorities
Efficient allocation of IT capacity across projects
Strong alignment between business demand and IT delivery capability
Improved visibility and communication across stakeholders
Continuous enhancement of demand management processes
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