Shift Supervisor

An opportunity has arisen for a Shift Supervisor in Mmabatho. Suitably qualified candidates from across North West are invited to apply.

What This Role Involves

The Shift Supervisor vacancy forms part of how the Mmabatho branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.

Equally, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Mmabatho team on trust, and the Shift Supervisor role will feel that from week one.

Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Mmabatho much easier.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Mmabatho.

The Environment

Equally, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

A respectful, professional environment is the standard in North West. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Notably, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Mmabatho site adheres to the standards expected of a responsible South African employer.

Diversity and Inclusion

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across North West, and recruitment is fair, transparent and aligned with the EE Act.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Mmabatho.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across North West.

Growing With Us

This role can grow with you. Strong performers in the retail jobs team in Mmabatho have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Internal mobility is encouraged. People who start in Mmabatho have moved into roles in other branches, specialist functions and project teams across North West.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Mmabatho team member.

What Your Day Looks Like

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you're cashing up, balancing reports and getting the store ready to do it all again tomorrow.

On top of that, the rhythm rewards people who plan ahead but also pivot quickly when North West operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Mmabatho.

On top of that, the Mmabatho office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Core Functions

• Conduct daily cash-ups and reconcile takings against the POS report
• Respond to customer queries, complaints and product returns
• Prepare daily, weekly and monthly sales reports for the store manager
• Maintain visual merchandising standards on the sales floor
• Keep the store, change rooms and stockroom clean and organised
• Promote loyalty programmes and capture customer information lawfully
• Train new team members on store procedures and product knowledge

Candidate Profile

• Experience with stock counting and basic inventory principles
• Comfortable operating point-of-sale systems and handling cash
• Basic computer literacy (MS Office, email)
• A clear criminal record verified through approved screening providers
• Strong verbal communication skills in English; second language an advantage
• Visual merchandising flair or formal training is an advantage

If your CV speaks to the points above, this role is worth a closer look.