Packaging Travel Consultant

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EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Travel
BASIC SALARY              :           Market related depending on experience + benefits
START DATE                  :           A.S.A.P

REQUIREMENTS:

• Minimum of 3 years' experience as an Inbound Tour Consultant or Package Consultant.
• Previous experience working with overseas tour operators and international travel trade partners.
• Proven experience in designing, costing, and quoting tailor-made FIT and/or group travel itineraries.
• Strong knowledge of Southern African destinations, tourism products, accommodation, transport, and travel experiences.
• Experience preparing quotations for online travel agent (OTA) platforms and trade websites.
• Commercially minded with strong numerical skills and exceptional attention to detail.
• Excellent negotiation, communication, and relationship management skills.
• Strong organisational and time management skills, with the ability to manage multiple quotations and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, and Outlook) and comfortable using reservation and quotation systems.
• Excellent written and verbal communication skills in English.
• Professional, client-focused approach with the ability to build and maintain long-term client relationships.

 
DUTIES:

 
Key Responsibilities & Performance Areas:

• Create, cost, and quote tailor-made travel packages for overseas tour operators across Southern Africa for their websites and other sales platforms.
• Create, cost, and quote tailor-made travel packages for the company’s website, sales team, and marketing initiatives.
• Prepare accurate, competitive, and profitable quotations within agreed turnaround times.
• Design creative, client-focused itineraries that meet budget, market, and operational requirements.
• Ensure all quotations are accurately costed, commercially viable, and aligned with company pricing and margin requirements.
• Source suitable accommodation, transport, activities, and ancillary services from preferred suppliers.
• Provide specialist destination knowledge and exceptional service to overseas tour operators and trade partners.
• Negotiate effectively with suppliers to secure competitive rates, value-added services, and availability.
• Build and maintain strong supplier relationships across Southern Africa to ensure access to high-quality products and competitive pricing.
• Stay up to date with new products, destinations, supplier offerings, seasonal promotions, and market trends across Southern Africa.
• Follow up on quotations to maximize conversion rates and support business growth.
• Maintain accurate records of packages, quotations, and product information for different overseas tour operators and source markets.
• Liaise with Reservations, Operations, and Contracting teams to ensure quotation requirements are accurately interpreted and priced.
• Provide professional, efficient, and timely communication via email, telephone, and other communication platforms.
• Resolve quotation, supplier, and client queries promptly and professionally.
• Consistently deliver a high standard of customer service and client satisfaction.
• Achieve agreed productivity, conversion, quality, and service-level targets.
• Work collaboratively within the team and contribute to departmental and company objectives.
• Adhere to company policies, standard operating procedures, and quality assurance standards.
• Consider seasonal factors, travel times, and logistics when designing itineraries.

 
Pricing and Costing:

• Accurately calculate package costs using contracted rates, negotiated offers, and company pricing structures, including supplier negotiations where appropriate.
• Verify all calculations, margins, and package pricing before issuing quotations to agents.
• Ensure all quotations meet company profitability and margin requirements.

 
Attention to Detail:

• Conduct detailed quality checks on every package quotation to ensure accuracy of pricing, travel dates, inclusions, exclusions, and routing.
• Ensure all package components are correctly reflected in quotations.
• Monitor and communicate supplier rate increases or pricing changes after quotations have been issued, where applicable (e.g., fuel surcharges, park fee increases, or supplier rate amendments), ensuring agents are informed promptly and quotations remain accurate.

 
Productivity:

• Manage a high volume of package quotations while consistently maintaining exceptional quality and turnaround times.
• Set clear expectations with agents by communicating expected turnaround times, providing progress updates where necessary, and advising of any unforeseen delays.
• Prioritize urgent requests and manage multiple deadlines effectively.

HOURS:

• Hybrid

Should you meet all the requirements, apply on our website at today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful.  We will retain your credentials for future similar roles.