Tour Guide

The purpose of this Tour Guide role is to coordinate event logistics and handle guest complaints and service recovery professionally.

The role is based on-site in Hermanus, Western Cape. The working environment is collaborative, well-resourced, and focused on results. The team values honesty, hard work, and treating every customer with respect. Qualified candidates are encouraged to get their applications in early.

Responsibilities

• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.

Requirements

• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.

Qualifications

FGASA Field Guide Certification Level 1 or 2