Recoveries Collections Consultant

Hello… an exciting new opportunity has become available in our Hollard Insure Division. We are looking to recruit a Recoveries Collections Consultant.

Why This Role Matters:

• You'll manage a portfolio of recovery matters, using predictive analytics, automation, and intelligent workflow systems to recover outstanding amounts from uninsured third parties.
• Your ability to assess recoverability, negotiate settlements, and make informed decisions will directly impact business performance while ensuring fair customer outcomes.

What You Will Do:

• Managing recovery segments
• Monitoring recovery pipelines.
• Escalating non-performing matters

AI-Assisted Recoverability Assessment:

• Reviewing AI-generated recovery prospects scores.
• Assessing liability and merits.
• Evaluating affordability indicators.

Intelligent Debtor Engagement:

• Reminder communications
• Payment follow-ups
• SMS campaigns

Negotiation and Settlement Optimisation:

• Negotiating Acknowledgements of Debt (AODs).
• Establishing repayment arrangements.
• Negotiating settlement discounts.

Data Validation and Exception Management:

• Reviewing exceptions identified by AI.
• Validating debtor information.
• Confirming insurance details.

Predictive Recovery Management:

• Reviewing recovery probability scores.
• Monitoring risk alerts.
• Identifying likely broken arrangements.

Escalation and Channel Management:

• Continue internal collections.
• Refer to contingency agents.
• Recommend litigation.

Performance Analytics and Continuous Improvement:

• Recovery yield
• Banking value
• Collection rate

What You Will Bring:

• 3-5 years' experience in short-term insurance recoveries, debt collection, uninsured third-party recoveries, subrogation, liability management, claims legal support, or pre-litigation recoveries.
• Experience negotiating settlements, repayment arrangements, and Acknowledgements of Debt.
• Exposure to motor claims, liability assessment, recoverability analysis, and recovery portfolio management.
• Experience working within an automated, workflow-driven, or digitally enabled operating environment.
• Exposure to AI-assisted tools, predictive analytics, portfolio segmentation models, and performance dashboards.
• Experience using claims, collections, or workflow management systems such as Olympus, AJS, CRM, or similar platforms.
• Experience working within regulated financial services, insurance, legal recoveries, or collections environments.
• Participation in operational improvement, digital transformation, or recovery optimisation initiatives.