IT / NETWORK SUPPORT ENGINEER
Professional Resources Partners Pty Ltd
IT / NETWORK SUPPORT ENGINEER
Location: Edenvale
Salary: R30 000CTC
SUMMARY: To manage the company network, provide helpdesk support to customers, assisting with hardware and software via on-site and remote working, phone and e-mail.
Duties:
- Manage company network (LAN & WAN)
- Manage Firewalls (Head office & Branches)
- To provide technical support, Answering support queries via ticketing system. (Including phone, email, in person and remote support)
- Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be pro-active when dealing with user issues
- Troubleshooting system and network problems and diagnosing and resolving hardware or software problems
- Setting up new user accounts (Active Directory, Office365) and profiles and dealing with user management
- To escalate more complex calls to a more senior IT Support member in timely manner
- Maintain a log of any software or hardware changes & problems detected (Within ticketing system)
- Support users in the use of computer equipment by providing necessary training
- Installing and configuring computer hardware, operating systems, and applications
- Monitoring and maintaining computer systems and networks
- Maintains ISO compliancy and improve processes
- Maintain and improve network security and compliance
- Complete daily verifications on all critical systems including but not limited to: Backups, Event logs, Antivirus, Firewalls, Mimecast
- Maintain hosted network infrastructure with emphasis on reliability, uptime, compliance, security.
- Maintain high degree of professionalism
- Conduct network audits reports as stipulated by Internal and external Auditors
- Adhere to Ticketing system procedures with emphasis on ticket completion within allocated SLA timeframes
Minimum Requirements.
- N + networking diploma or minimum of 3 years practical experience in IT
- Previous Helpdesk (On-site & Remote) support experience
- O365 Exchange Server Administration and Mimecast management will be an advantage
- TCP/ICP (Networking) and 802.11 (wireless) experience
- Domain controller experience
- Firewall Management experience (Sophos will be beneficial)
- General Network Management experience
Vacancy posted more than 2 months ago
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