Product Operations Lead

Pepkor Payments and Lending forms part of the Pepkor Group, and operates as a division of Pepkor Trading (Pty) Ltd, serving as a central support structure for Capfin and Tenacity Financial Services. As part of the Group, we benefit from the group’s size and expertise, affording us the opportunity to improve organisational efficiency. Our centralised support structure enables us to provide specialised and competitive lending and payment solutions to increase the operational effectiveness, output, and profits of Pepkor retail partners and our own business.Key Responsibilities: Vision, Goals and Measurement Align product goals with business objectives and performance metrics Own and communicate product vision across teams and stakeholders Ensure customer-facing product components reflect agreed business outcomes Risk Mitigation Identify and escalate risks early to prevent delivery disruption Propose mitigations and maintain operational stability across customer-facing flows Ensure adherence to agreed SLAs across operational workflows Implement corrective actions when SLA breaches occur, and escalate where necessary BA & Ops Team Leadership Lead and mentor BA and operations staff Ensure high-quality requirements and effective cross-functional handoff Triage and resolve operational escalations into the product area, especially those impacting customers Analyze recurring operational escalations and present actionable requirements or solutions to prevent recurrence Maintain clear documentation of escalation patterns and resolution strategies Stakeholder Management Collaborate across business, IT, and other product teams Build trust and facilitate decision-making with stakeholders Manage dependencies and ensure alignment across functions Communicate effectively across technical and non-technical audiences, ensuring clarity, alignment, and trust Deliver concise, actionable updates to stakeholders on SLA performance and operational risks Qualifications and Experience Grade 12 Relevant IT degree/diploma or Diploma / Degree in Business Administration or related. Certified Product Owner (CPO) - Highly beneficial Minimum 5-years in product operations, delivery or product ownership Experience in a software development team that is diligently applying Agile/ Scrum principles, practices, and theory is preferred