Operations Manager
Full-time
Bright Placements (PTY) Ltd
Minimum Requirements
Key Performance Indicators (KPIs)
Working Conditions
- Diploma or Degree in Hospitality Management, Tourism, or related field.
- Minimum 5 years’ experience in luxury hospitality operations .
- Previous experience as a Lodge Operations Manager, Assistant General Manager, Lodge Manager, or similar senior operational role.
- Experience working within a luxury lodge, safari lodge, or remote hospitality environment preferred.
- Strong understanding of all lodge departments and operational procedures.
- Hospitality Management qualification advantageous.
- Food Safety/HACCP certification advantageous.
- First Aid certification advantageous.
- Driver’s licence required.
- Strong knowledge of lodge and hotel operations.
- Experience managing Front Office, Housekeeping, Food & Beverage, and Guest Relations departments.
- Knowledge of Opera PMS or other hotel management systems advantageous.
- Understanding of budgeting, cost control, and financial reporting.
- Proficiency in Microsoft Office.
- Knowledge of luxury service standards and guest experience management.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Exceptional guest service orientation.
- Strong organisational and planning skills.
- Ability to work under pressure in a remote environment.
- Excellent problem-solving and decision-making abilities.
- Financial awareness and commercial understanding.
- Ability to manage multiple departments simultaneously.
- Passion for luxury hospitality and guest experiences.
- Professional and well-presented.
- Hands-on management approach.
- Strong work ethic and integrity.
- Adaptable and flexible.
- Positive attitude and team-focused.
- Calm and confident under pressure.
Key Performance Indicators (KPIs)
- Guest satisfaction scores and reviews.
- Operational efficiency across all departments.
- Achievement of service standards.
- Staff performance and retention.
- Cost control and budget adherence.
- Successful completion of audits and inspections.
- Effective handling of guest feedback and complaints.
- Maintenance of luxury hospitality standards.
- Team development and training progress.
Working Conditions
- Based at a luxury lodge or safari destination.
- May require live-in accommodation depending on lodge location.
- Flexible working hours, including weekends, public holidays, and evenings.
- Requires hands-on involvement in daily lodge operations.
- May involve working in remote locations with limited access to urban facilities.
Vacancy posted 11 hours ago
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