Sales Coach - Portuguese Speaking

Support independent entrepreneurs as they build their cosmetics and fragrance businesses. This customer-focused role combines coaching, mentoring, sales guidance and problem-solving to help Members understand the business, overcome challenges and work towards their goals.

• Communicate with prospective Members and explain the business opportunity, products and ways of earning rewards.
• Build trusted relationships with existing Members by understanding their needs and providing practical solutions.
• Deliver personalised one-to-one coaching and mentoring to help Members improve sales and achieve their targets.
• Support new Members through onboarding and help them begin their entrepreneurial journey.
• Guide Members on products, promotions, PVs, bonuses, rewards and leadership-level requirements.
• Help Members develop strategies to increase sales, grow their businesses and maximise their earnings.
• Respond promptly and professionally to Member queries about products, systems, processes and promotions.
• Resolve Member concerns and complaints while maintaining a positive service experience.
• Act as a link between Members and internal teams, ensuring issues are followed up and resolved.
• Educate Members on new products and provide accurate product information.
• Record all Member interactions on the online system.
• Investigate and assist with PV appeals after month-end cut-off where required.
• Share Member insights to support service improvements, product quality and better processes.
• Keep your knowledge current across products, business strategies, system updates and industry developments.
• Participate in training and contribute to a supportive, encouraging team environment.
• Manage timekeeping, attendance, schedules and daily priorities responsibly, while working efficiently to minimise unnecessary overtime.

WHAT YOU'LL NEED

• A National Senior Certificate or equivalent.
• Two to three years’ experience in network marketing, sales, business development, customer service or a related field.
• Experience coaching or mentoring entrepreneurs to achieve business goals.
• A sound understanding of coaching and mentoring principles.
• Knowledge of network marketing.
• Intermediate computer literacy.
• Excellent communication and interpersonal skills.
• Strong coaching, mentoring and relationship-building abilities.
• A goal-focused approach with a clear commitment to Member satisfaction.
• The ability to communicate confidently in Portuguese and English.
• A calm, composed approach when handling pressure, challenging conversations and high workloads.
• Strong organisation skills, attention to detail and the ability to manage several tasks at once.
• Reliability, punctuality and a consistent approach to following procedures.
• Flexibility and a willingness to adapt as business needs change.

• A Bachelor’s degree in Business Management or a related field.
• Experience supporting independent entrepreneurs in a direct-sales or cosmetics environment.
• Experience using online customer or Member management systems.

• Support entrepreneurs who sell affordable cosmetics, fragrances and personal-care products through a direct-sales business model.
• Use your coaching and communication skills to help Members develop confidence, improve sales and progress towards their business goals.
• Work in a role that combines Member support, product education, business guidance and continuous learning.
• Contribute ideas that improve the aftersales experience and strengthen the support provided to Members.
• Apply with your CV to take the next step towards supporting Portuguese-speaking Members on their business journey.