Customer Service Officer (Client Operations)

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates. Our Value proposition: The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.Key Duties and Responsibilities include: Deliver on Service standards as per established Service Model for the function Ensure adherence processes and address/raise issues that need attention Work proactively with other business functions and stakeholders Ensure fees in relation to the functions responsibilities are posted for services rendered in a timely manner and in line with processes Undertake and participate in relevant management of departmental meetings Periodically review work being undertaken to check for adherence to policy and procedures, check quality of work Ensure complaints, errors and omissions are dealt with as per company policy Daily monitoring of progress of assigned cases Dealing with assigned outstanding cases and follow up Ensuring relevant record keeping on systems used for processing or managing work are maintained and up to date across the function To assist and undertake case work as required in the function Contribute to staff training programmes You will take part and actively contribute to the weekly Team Meetings Please be advised that the Team Leader will be responsible for allocating workloads, with the support from the Senior Officer From time to time you may be required to perform other reasonable tasks within the scope of your role to support the business. Requirements Include: Experience within the Financial Services Industry Keen interest in Trust or have strong transferrable skills A relevant professional qualification or a willingness to study towards one