Operations Support Assistant (SA/Latam)

Location: Remote
Type: Full-time (40 hrs/week) Salary: $1,200 - $1,500/pm
Working Hours: 9 AM – 6 PM Central Time (US)

About the Role

We’re looking for a highly organized and proactive Operations Assistant to support a fast-paced automotive services business. This is a critical administrative role focused on customer communication, insurance coordination, and internal team alignment.

The environment is dynamic and can be high-pressure at times, so this role requires someone who can stay calm, think clearly, and keep things moving efficiently.

 

Key Responsibilities

• Provide timely and accurate customer updates using internal systems
• Manage insurance-related processes, including rental coverage and claim status checks
• Coordinate with internal teams to align on timelines and job progress
• Handle high-volume data entry and administrative tasks with speed and accuracy
• Communicate clearly with customers, especially in situations requiring reassurance or problem-solving

 

Requirements

Communication (Non-negotiable):

• Exceptional English fluency with a clear, neutral accent
• Strong verbal and written communication skills

Core Skills:

• Fast and accurate typing with strong attention to detail
• Strong problem-solving ability, especially in customer-facing scenarios
• Ability to multitask and stay organized in a fast-moving environment
• Tech-savvy with the ability to quickly learn new tools

Tools:

• Experience with Notion and Discord is highly preferred

 

What Success Looks Like

• Customers receive clear, timely updates and feel supported throughout the process
• Insurance-related workflows are handled efficiently with minimal errors
• Internal communication is smooth, with strong coordination across teams
• Administrative tasks are completed quickly and accurately

 

Training & Onboarding

• Training will be provided by the current operations lead
• Expect hands-on learning and real-time exposure to daily workflows

 

Hiring Process

• Personality assessment
• Live, unscripted customer service simulation (to evaluate real-time communication and problem-solving skills).