Retail Sales Assistant

Looking for your next move as a Retail Sales Assistant in Durban? A role has just opened that gives you real responsibility and a clear path forward in KwaZulu-Natal.

About the Opportunity

This Retail Sales Assistant role sits within the retail jobs function in Durban. It offers a defined scope, clear measures of success, and the support of an experienced team across KwaZulu-Natal.

The organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Retail Sales Assistant taking on this position.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Durban teams, and the new Retail Sales Assistant will feel that from the first week.

Diversity and Inclusion

Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Durban.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Durban.

Day in the Life

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you're cashing up, balancing reports and getting the store ready to do it all again tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Durban.

Equally, the Durban office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Based in Durban

Durban continues to grow as an employment hub in KwaZulu-Natal, with on the Umhlanga Ridge business corridor. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Durban, KwaZulu-Natal.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Durban.

What You'll Be Doing

• Assist with receiving deliveries and verifying goods against invoices
• Replenish stock and rotate displays in line with promotional cycles
• Monitor shrinkage indicators and flag suspicious activity
• Train new team members on store procedures and product knowledge
• Prepare daily, weekly and monthly sales reports for the store manager
• Up-sell and cross-sell products in line with branch sales targets
• Operate point-of-sale systems and process payments accurately
• Respond to customer queries, complaints and product returns

Candidate Profile

• Matric / National Senior Certificate (Grade 12)
• Awareness of consumer protection and B-BBEE principles
• Minimum of 1-2 years' experience in a customer-facing retail role
• Honest, dependable and security-aware in line with shrinkage controls
• Ability to work as part of a team in a fast-paced retail environment

Practically speaking, if your CV speaks to the points above, this role is worth a closer look.