Ordering and Fulfilment Coordinator
Afrihost Home Connect
Roles & Responsibilities
- Order Processing, Placement & Expediting.
- Supplier management.
- Escalation management within the business and external wherever necessary.
- Document Integrity checks as supplied by the internal Sales team.
- Product knowledge.
- Support of other departments and effective representation of the Operations department within the entire work environment.
- Assist with the management, storage and safe keeping of all inventory.
- Meet multiple daily deadlines.
- Placing Orders: Ensuring orders are accurately placed and processed.
- Following Up on Orders: Tracking orders to ensure timely installation or activation.
- Shop Orders: Managing all shop-related orders and inventory.
- Dispatch: Coordinating the dispatch of goods and services.
- Refurb Routers: Handling the refurbishment of routers for reuse.
- Actioning Line Releases: Efficiently managing and processing line releases.
- Handling All Queries/Escalations from the Call Centre: Addressing any issues or concerns escalated from the call centre.
- Managing Retained Clients: Ensuring our retained clients receive continuous and exceptional service.
Projects:
- Managing projects through the entire life cycle in respect of cost, time, and requirements.
- Monitoring and securing project delivery according to timeframes committed to the customer.
- Pre-identification and resolution of project issues.
- Defining and follow up on agreed action plan with customer/suppliers to achieve project goals.
- Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery timeframes.
- Ensuring project documentation where necessary is updated frequently and in agreement with the customer.
- Communicating with internal sales or the technical team wherever necessary in the event of a change to the initial project scope.
- Customer Liaison
- Customer relationship management
- Responding to customer's enquiries regarding their orders.
- Ensure the final project sign-off by the customer.
- Admin:
- Ensuring the project billing is on time and in accordance with the finance department billing cut-off dates.
- Internal departmental feedback and relationship building
Vacancy posted 9 days ago
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