Tech Officer: Monitoring & Surveillance
Full-time
1021 Lenchen Avenue North
Business Connexion (Pty) Ltd Core Description To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server supportKey Deliverables / Primary Functions
- Monitor Network and Server health.
- Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
- Respond to client enquiries and escalate problems that cannot be resolved.
- Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
- An understanding of SLA requirements
- Take cognisance of industry compliance requirements
- Be aware of changes implemented in the client’s environment and report thereof.
- Adhere to company and client’s policies, procedures, and governanceCore Functional Skills & CapabilitiesAttention to detailEMS (Enterprise Monitoring Systems) Cisco, Linux, SAP and I-direct systems skillsNetworking, Server and SAP skillsSystem and batch monitoringCore Behavioural CompetenciesCulture MatchJob MatchDeciding & Initiating ActionAdhering to principles and valuesAnalysingDelivering Results & Meeting customer expectationsFollowing instructions & proceduresApplying expertise & TechnologyMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageRelevant IT certificationExperience
Vacancy posted 18 hours ago
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