Travel Consultant

Ready to take the next step as a Travel Consultant? Join a respected tourism operation in Port Shepstone, KwaZulu-Natal. We need a team player who communicates well and takes responsibility for outcomes.

The culture rewards accountability, honesty, and a willingness to go the extra mile. The team operates with a hands-on, get-it-done attitude and good camaraderie. The business promotes from within wherever possible, opening doors over time. Ready to apply? Send through your CV and a short introduction.

The role is guest-facing and includes weekend and holiday work during peak tourism seasons.

Responsibilities

• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.

Requirements

• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.

Qualifications

Bachelor of Commerce in Tourism or Hospitality