Application Support - Workforce Software

Join a High-Impact AMS Team Supporting Critical Workforce Operations

Are you an experienced Workforce Software professional ready to take ownership of a mission-critical platform? We’re urgently seeking skilled contracting resources with hands-on WFS (ADP) experience to join our Application Management Support (AMS) team.

This is a high-visibility role delivering functional and technical support for Workforce Software as part of a mature, SLA-driven managed services model. You’ll work within a unified AMS capacity pool, resolving incidents, fulfilling service requests, and driving continuous improvement across scheduling, time & attendance, and workforce processes.

The Opportunity

You will be the go-to expert for the ongoing stability and optimisation of the Workforce Software solution. Operating in a collaborative AMS environment, you’ll handle incidents, service requests and change requests while ensuring business continuity for core workforce management processes.

This role sits at the intersection of functional expertise and technical problem-solving — ideal for someone who thrives on diagnosing complex issues, supporting configuration changes, and partnering with both business users and vendor teams (ADP/WFS).

Key Responsibilities

• Incident & Service Request Management Analyse, troubleshoot and resolve WFS incidents and service requests within agreed SLAs. Support users on scheduling, time tracking and workforce queries. Prioritise work in line with the AMS delivery model.
  
• Change Requests & Enhancements Support configuration changes, enhancements and small-scale improvements. Perform impact analysis, effort estimation and testing for approved changes.
  
• WFS Functional & Technical Support Provide deep support across core capabilities including:
  • Workforce scheduling
    
  • Time and attendance processing
    
  • Reporting and analytics
    
  • Configuration and scripting
    
• System Monitoring & Stability Monitor performance, integrations and interfaces. Proactively identify risks, recurring issues and improvement opportunities.
  
• Testing & Release Support Execute functional and integration testing. Support deployment and release activities.
  
• Stakeholder & Vendor Collaboration Engage with ADP/WFS and internal teams (including SAP AMS) to resolve issues end-to-end. Partner with business stakeholders to maintain service continuity.
  
• Knowledge & Continuous Improvement Contribute to documentation, knowledge transfer, process improvements and automation initiatives.
  

Requirements

What We’re Looking For

Essential Experience

• Hands-on Workforce Software (WFS / ADP) functional and/or technical experience — particularly Time & Attendance, custom reports and Job Scheduler
• Solid understanding of workforce scheduling and time management processes
• Strong incident analysis and troubleshooting capability
• Exposure to AMS / ITIL-based delivery models
• Experience in reporting, scripting or configuration

Advantageous

• Experience supporting complex enterprise workforce management solutions in a managed services environment
• Familiarity with integrations and release management
• Ability to work effectively in a shared-capacity AMS team

Key Accountability Areas

• Delivery of WFS support services within agreed SLAs
• Maintaining system stability and minimising business disruption
• Supporting workforce scheduling operations effectively
• Adherence to AMS governance and processes
• Driving continuous improvement and automation

Core WFS Modules You’ll Support

• Time Tracking
• Time Sheet (Employee Self-Service)
• Absence / Leave Management
• Time Valuation & Rules Engine
• Work Schedule Management
• Overtime & Premium Pay Management
• Time Off (Employee Self-Service)
• Reporting & Workforce Analytics

Ready to step in and make an immediate impact? We’re actively reaching out to suppliers for experienced WFS contracting resources. If you (or someone in your network) have relevant Workforce Software experience, we’d like to hear from you as a priority.