People & Culture Coordinator

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

Job Description

THE MISSION

You’re the person who keeps Mama’s People & Culture world organised, connected and full of good energy ✨

As our People & Culture Coordinator , you’ll be at the heart of the team — supporting everything from onboarding and team member queries to engagement activities and day-to-day P&C administration.

You’re the friendly face people can count on, making sure the little things are taken care of so our people can focus on doing what they do best.

You don’t just support P&C — you help create the Mama experience for our people.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Team Member Experience Champion

• Support a warm, engaging and seamless team member journey from onboarding onwards
• Be a friendly and approachable point of contact for everyday P&C queries
• Support team members with policies, procedures, benefits and general requests
• Help create an environment where everyone feels welcomed, valued and included

P&C Operations Pro

• Support the day-to-day administration of the People & Culture function
• Maintain accurate employee records, files and P&C documentation
• Prepare letters, certificates, reports and other employee documentation
• Support attendance, leave and other people-related administration
• Ensure all documentation is handled accurately, confidentially and on time

Onboarding & Offboarding Coordinator

• Coordinate smooth onboarding for new team members, ensuring all pre-employment documentation is completed
• Support induction and orientation activities
• Coordinate exit processes and ensure all relevant documentation is completed
• Help new joiners feel part of Mama from day one

Culture & Engagement Supporter

• Support team engagement activities, celebrations and recognition initiatives
• Help bring Mama’s culture and personality to life across the hotel
• Support internal communications and team events
• Bring energy, creativity and a genuine people-first approach to everything you do

Recruitment & Talent Support

• Assist the Talent Acquisition team with recruitment administration and coordination
• Support interview scheduling, candidate communication and pre-employment processes
• Maintain recruitment trackers and ensure candidate information is up to date
• Help coordinate offers, joining formalities and new hire documentation

People Data & Compliance Champion

• Maintain accurate and confidential P&C records and systems
• Support preparation of people reports, trackers and HR metrics
• Assist with audits and ensure documentation complies with company policies and local requirements
• Handle sensitive employee information with discretion and professionalism

P&C Team Player

• Work closely with all departments and managers across the hotel
• Support the wider P&C team with projects and initiatives as required
• Be proactive, helpful and ready to jump in wherever the team needs you
• Build strong relationships across Mama and the wider Ennismore family

Qualifications

MADE FOR YOU… ONLY IF ✨

• You have previous People & Culture / HR experience , ideally within hospitality
• You’re organised, detail-oriented and great at keeping multiple things moving
• You genuinely enjoy working with people and helping others
• You’re approachable, positive and confident communicating with team members at all levels
• You’re comfortable handling confidential information with discretion
• You have strong administrative and coordination skills
• You’re proactive and don’t wait to be asked to get things done
• You’re comfortable working in a fast-paced, high-energy environment ⚡
• You’re digitally confident and comfortable working with HR systems and Microsoft Office
• You bring a people-first mindset and take pride in creating a great employee experience

YOUR LITTLE EXTRAS

• Pre-opening experience? Big plus ️✨
• Experience with lifestyle, luxury or design-led hospitality brands
• Experience supporting employee engagement and culture initiatives
• Familiarity with HRIS / HR systems
• You’re naturally curious, energetic and always ready to lend a hand
• You bring Mama energy — warm, playful, authentic and genuinely passionate about people

WORK AUTHORISATION

• Applicants must already hold valid work rights/work authorisation for  South Africa . Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Additional Information

Next, we're sure you know the tune :

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.
• First verse:  We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus:  Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse:  Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.