IT Manager

As an IT Manager, you will join an established financial services business in Somerset West, Western Cape and take ownership from day one.

The culture rewards accountability, honesty, and a willingness to go the extra mile. You will be encouraged to broaden your expertise and take on new challenges. Communication is open, and everyone pulls in the same direction. Send your CV through today and take the first step towards this opportunity.

Discretion and confidentiality are essential given the sensitive nature of the work.

Responsibilities

Software Development & Architecture

• Design and implement robust database schemas, stored procedures, indexing strategies, and query optimisation techniques to ensure efficient data retrieval and referential integrity across high-volume transactional and analytical reporting workloads.
• Collaborate with business analysts and stakeholders to translate functional requirements into detailed technical specifications, system architecture designs, logical data models, and comprehensive API contracts before commencing each development sprint.
• Participate actively in code reviews by examining peers' pull requests for logic errors, security vulnerabilities, performance bottlenecks, and adherence to coding standards, providing constructive feedback and suggesting alternative approaches where appropriate.

System Maintenance & Support

• Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.
• Administer and maintain server infrastructure across Windows and Linux environments including operating system installation, routine patch management, performance monitoring, and proactive capacity planning to ensure high availability of critical business systems.
• Manage and monitor network infrastructure including routers, switches, firewalls, wireless access points, and VPN gateways, ensuring secure, stable, and high-performance connectivity across all office locations and for remote workers accessing corporate resources.
• Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems.

Collaboration & Agile Delivery

• Work closely with product owners, UX designers, and quality assurance engineers throughout the development lifecycle to ensure features meet acceptance criteria, user experience standards, and non-functional performance and security requirements.
• Maintain and enhance CI/CD pipelines to automate building, testing, security scanning, and deployment of application releases across development, staging, and production environments using tools such as Azure DevOps, Jenkins, or GitHub Actions.

Requirements

• Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently.
• Proficiency in relevant programming languages and technologies such as C#, Java, Python, JavaScript, PHP, SQL, or similar.
• Knowledge of cybersecurity principles and best practices, with certifications such as CompTIA Security+ or CISSP being advantageous.
• Strong understanding of IT service management frameworks such as ITIL and experience with helpdesk and ticketing systems.
• For cloud and DevOps roles, hands-on experience with AWS or Azure and proficiency in infrastructure as code tools such as Terraform.
• A minimum of three to five years of hands-on experience in the relevant IT discipline with proven successful project delivery.

Qualifications