Guest Relations Officer

An opportunity has arisen for a Guest Relations Officer in Johannesburg. Suitably qualified candidates from across Gauteng are invited to apply.

About This Position

This Guest Relations Officer role has been briefed against a clear set of outcomes for Johannesburg. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Gauteng.

The role suits a candidate who values consistency and clear communication. The Johannesburg operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Johannesburg much easier.

Our Commitment to Transformation

Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Johannesburg.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Gauteng.

Why This Role

Equally, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in hospitality jobs from your base in Johannesburg. Many colleagues across Gauteng have moved into senior roles after starting in positions just like this one.

Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Johannesburg keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Johannesburg teams.

What You'll Be Doing

• Prepare and present food in line with kitchen recipes and standards
• Take orders accurately and deliver food and beverages to standard
• Promote menu items, daily specials and loyalty programmes
• Drive guest satisfaction scores and online review ratings
• Maintain cleanliness in front-of-house and back-of-house areas
• Operate point-of-sale systems and reconcile end-of-shift takings
• Set up rooms, function venues and outlets ahead of guest arrivals
• Maintain the required uniform and presentation standards during all shifts

Who We're Looking For

• Awareness of tourism grading and quality expectations
• 1-3 years' experience in a similar hospitality environment
• Strong customer service orientation and warm guest interaction
• Team player who can work collaboratively across departments
• Relevant hospitality qualification or culinary diploma (advantageous)
• Physically able to stand for long periods in a fast-paced environment
• Matric / National Senior Certificate (Grade 12)

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.