Temp Quality Assurance Technologist

Functional Capabilities:

• Product quality and food safety testing
• Statistical process control and trend analysis
• Non-conformance management and RCA
• Quality system adherence (FSSC 22000, ISO 9001, KORE)
• Laboratory equipment operation and calibration
• Support of audits and quality inspections
• HACCP and GMP compliance monitoring
• Documentation and data integrity
• Quality awareness and coaching at line level

Key Outcomes:

Laboratory and In-Line Quality Control

• Conduct analytical, chemical, physical, and microbiological testing of raw materials, intermediates, and finished products.
• Perform quality checks on production lines (Brix, CO2, torque, fill height, appearance, etc.).
• Ensure adherence to the Coca-Cola Operating Requirements (KORE) and product specifications.

Process Monitoring and Product Release

• Monitor key process parameters and perform real-time interventions where deviations are observed.
• Verify that corrective actions are implemented and effective before product release.
• Approve or reject product batches based on quality results.

Data Management and Reporting

• Record test results accurately and timeously in laboratory systems and quality logs.
• Compile and analyse quality trend reports and escalate anomalies.
• Maintain sample retention and traceability documentation.

Quality Incident Management

• Assist in investigating product and process non-conformances, consumer complaints, or foreign matter incidents.
• Conduct root cause analysis and implement corrective and preventative actions (CAPA).
• Escalate unresolved issues to the Quality Manager.

Calibration and Equipment Maintenance

• Ensure laboratory instruments are maintained, calibrated, and used in accordance with SOPs.
• Perform routine checks and liaise with equipment service providers when necessary.

Systems and Standards Compliance

• Participate in internal and external audits (e.g., FSSC, KORE, customer audits).
• Monitor Good Manufacturing Practices (GMP), hygiene, and housekeeping compliance.
• Support quality system implementation and maintenance (SOPs, work instructions, records).

KBI:

• First Time Right (FTR) performance (%)
• Product Quality Index / Conformance Rate (%)
• Number of quality non-conformances (internal and external)
• Consumer and customer complaints (per million units)
• Laboratory turnaround time and sample throughput
• Quality audit findings and closure rates
• Equipment calibration compliance (%)
• Product release accuracy and rejection rate