Asset Managers (CPT)
Full-time
I Grow Wealth Investments
Minimum requirements (Advantageous):
- Matric/Grade 12.
- NQF 4 qualification in real estate.
- Minimum 2 years’ experience in property portfolio and/or rentals management.
- Experience working within a rentals environment.
- Familiarity with the PayProp system will be advantageous.
- Strong administrative skills with excellent attention to detail.
- Excellent communication skills and professional telephone etiquette.
- Manage and oversee a portfolio of rental properties.
- Maintain accurate tenant and landlord records on the system.
- Ensure all mandates, lease agreements, and documentation are correctly uploaded and stored.
- Ensure leases are renewed or terminated on time.
- Monitor rental payments and ensure rent is collected timeously via the debt collectors.
- Follow up on arrear rentals regularly and provide monthly arrears reporting to management and investors.
- Act as the first point of contact for tenant queries.
- Handle complaints and disputes professionally.
- Ensure tenant comply with the terms of the lease agreement.
- Manage the vacate process and inspections together with the booking agents and the maintenance department.
- Provide landlords with regular updates on their properties.
- Advise landlords on maintenance, tenant matters, and risk issues
- Ensure landlords receive clear statements and information.
- Manage expectations and escalate sensitive issues where required.
- Receive and assess maintenance requests.
- Work together with the maintenance administrator to ensure repairs are completed timeously.
- Ensure maintenance instructions comply with landlord mandates.
- Overview inspections conducted at property and provide the landlords with feedback or potential risks.
- Ensure compliance with Lease agreements, mandates, PPRA, POPIA and company policies and procedures.
- Send vacating checklists to all tenants who give notice on allocated portfolio.
- Attend AGM’s on allocated portfolio
- Receive rental application and open files, prepare documentation and load onto the CRM.
- Create set-up invoicing for a new tenant on PayProp/ WeConnectU and ensure all recuring invoices and payments are loaded for the bookkeepers to take over.
- Determine what accounts are being paid for the investor.
- Have those accounts redirected to IGrow to ensure the amounts are being paid by the bookkeeper.
- Send monthly statements to investors and tenants.
- Communicate with internal teams to obtain information with regards to maintenance, finances, etc and reportto the investor and tenant.
- Follow up on arrears and drive eviction processes.
- Issue warnings to tenants from the managing agents.
- Resolve utility issues with service providers.
- Track property vacancies and vacancy trends for the allocated portfolio.
- Handle complex disputes with investors and tenants.
Vacancy posted 1 day ago
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