Business Development & Customer Success Specialist (SMB) - B2B SaaS | Mining / FIFO / Camp Operations

This is a remote position.

About the Role

We're looking for someone to support our client's sales team, gradually take ownership of SMB deals, and manage long-term client relationships for a workforce accommodation and transportation platform used across mining, energy, and construction operations.

You'll start by supporting senior sellers through demos, proposals, research, and sales coordination while learning the platform and industry. Over time, you'll independently manage SMB opportunities from discovery through close and continue supporting clients post-implementation to drive adoption, retention, and growth.

This role is ideal for someone with experience in facilities management, camp services, workforce housing, catering, or remote site operations who wants to transition into B2B SaaS without starting from scratch.

The role includes international travel (~1020%) for client meetings, site visits, and industry events. Because the company supports clients globally, candidates should also be comfortable working across multiple time zones, including regular overlap with US Pacific mornings for meetings, training, and collaboration.

Why This Role Stands Out

• Own SMB client relationships from first conversation through renewal and expansion
• Sell a product that solves real operational problems in remote workforce environments
• Work with operations leaders, logistics teams, finance stakeholders, IT, and executives
• Join during a period of rapid growth with increasing market demand
• Learn both Sales and Customer Success within a growing B2B SaaS company
• Work with global clients in complex operational environments
• Earn performance-based compensation on top of base salary

What You'll Be Doing

Sales Support & Deal Execution

• Support senior sellers with demos, proposals, collateral, and sales preparation
• Research prospects and tailor demos to client operations
• Create follow-up materials, decks, summaries, and proposal content
• Learn the competitive landscape and product positioning
• Gradually take ownership of SMB deals from discovery through close
• Run discovery calls, deliver demos, and present proposals/business cases
• Manage opportunities through the pipeline in HubSpot
• Support quote reviews, pricing conversations, and contract coordination
• Occasionally attend industry events and client site visits

Implementation Handoff

• Support smooth transitions from sales to implementation
• Participate in kickoff meetings to maintain continuity and client trust
• Remain available throughout onboarding for commercial and operational context

Customer Success & Account Growth

• Manage SMB client relationships post-go-live
• Monitor adoption and proactively address usage or training gaps
• Identify upsell and expansion opportunities across your portfolio
• Help clients activate additional features and functionality
• Manage renewals and ongoing commercial discussions
• Advocate internally for client needs and escalate issues appropriately

During quieter periods, you'll also contribute to sales enablement, proposal improvements, competitive positioning, and internal knowledge sharing.

What We're Looking For

• 47 years of experience in facilities management, camp services, workforce housing, catering, or similar remote-site operations
• Client-facing experience in operations, commercial, account management, or business development roles
• Strong written and verbal English communication skills
• Ownership mentality and comfort working in a fast-moving environment
• Interest in learning software and speaking confidently about product capabilities
• Comfortable working across global time zones with some scheduling flexibility

Strong Advantage

• Proposal, tender, or commercial bid experience
• Experience using AI tools like ChatGPT or Claude for research and content creation
• Understanding of remote camp operations, staffing, logistics, or food/cost management
• Exposure to FIFO/BIBO/DIDO transportation operations
• Experience working across multiple countries or operational environments

Nice to Have

• Familiarity with Challenger Sales, MEDDPICC, or structured sales methodologies
• Experience with HubSpot, Apollo, or similar tools
• French and/or Spanish language skills

Benefits

Why Apply?

• Join a growing company with increasing global demand
• Work on a proven platform with deep industry expertise
• Be part of a small, high-impact team with real ownership
• Transition operational experience into a SaaS career path
• Earn commission and expansion-based incentives on top of competitive base compensation
• Work with clients across multiple continents and industries, including opportunities for international travel