Information Security Support Engineer

Key Accountabilities 

• Install all desktop & laptop computers & ensure effective functioning 
• Configure & setup e-mail functionality on business cell phones and upgrade computers, where required 
• Troubleshoot faulty cable switches and log calls with suppliers 
• Configure & troubleshoot faults with telephone system 
• Perform hardware troubleshooting & advise on solutions 
• Conduct routine check-up, advice to users on systems, products and available services 
• Provide effective interface between users and service providers, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis, including documentation of problems and checking on progress
• Assist users and ensure effective use of desktop systems, products, and services, diagnose problems and advise on known solutions, where applicable 
• Demonstrate, install, and commission desktop systems and routine upgrades including all equipment, related services, and systems 
• Provide information on updates, known errors, changes in availability, new facilities 
• Perform site visits, conduct maintenance, diagnoses, and repairs 
• Ensure network connection and access to users 
• Monitor and advise staff on security breaches and password statuses 
• Load all required business software and applications 
• Perform software troubleshooting 
• Check and ensure all applications & operating systems are working effectively 
• Check installed security software and ensure is update accordingly 
• Install and maintain camera infrastructure 
• Perform installation of wireless Access Points 
• Perform 3G connections, VPN setups and connections 
• Provide network troubleshooting and solutions 
• Run network cables and conduct fly-leads as required 
• Setup and maintain all network peripherals 
• Implement, maintain and monitor security measures, controls and configurations to protect the company systems and networks 
• Perform routine checks, upgrades. Test security tools and infrastructure 
• Investigate and resolve all security breaches, viruses, suspicious traffic and activities record and keep record of reported incidents 
• Conduct vulnerability assessments, penetration test, identify security vulnerabilities and recommend mitigation strategies 
• Address all security related queries, guide deployment and troubleshoot complex security software or hardware issues on VPN’s, firewall, including Cloud Security 
• Provide technical guidance to ICT Operations and Application Support teams 
• Perform education and training to all end-users 

Minimum Requirements 

• Grade 12 
• National Diploma in Information & Communication Technology (ICT) or related (NQF Level 6) 
• BSc/ B-Tech Degree in Information & Communication Technology (ICT) or related (NQF Level 7) will be added advantage 
• A+/ N+ and Microsoft Certified Desktop Support Technician (MCDST) will be added advantage 
• CompTIA Security and Microsoft Certified Software Engineer (MCSE) will be added advantage 
• 3-5 Years’ experience as ICT User/Desktop and Network Support with exposure to Information Security Support function 
• Valid driver’s license 

Leadership

• Driving Change 
• Operational Delivery 
• Self-Awareness
• Team Building and Collaboration 
• Decision Making 
• Mentoring and Development 

Behavioural

• Conflict Management 
• Communication
• Confidentiality
• Attention to Detail 
• Work Under Pressure 
• Time Management 
• Problem Solving 
• Customer Service 
• Analytical thinking 
• Adaptability

Technical

• Network Administration 
• Enterprise Desktop Support 
• Configuration Management 
• Software and Hardware Support 
• Networking & Communication 
• ICT Infrastructure 
• Technical support methodologies 
• Firewall and cloud security 
• Information Security Tools 
• Cybersecurity