National Refrigeration & Admin Supervisor

Our client, an established organisation operating within a service-driven environment, is looking for a National Refrigeration & Admin Supervisor to provide operational coordination, reporting and administrative oversight across its national refrigeration function.

Reporting to the National Operations Performance Manager, you will act as the central link between customers, regional operations, technical teams, Finance and National Operations.
Your focus will be on maintaining visibility over national service activities, monitoring callouts and SLA performance, coordinating customer requirements and ensuring that operational and billing information remains accurate.

This is an opportunity for someone who combines strong administrative capability with customer engagement, analytical thinking and the ability to follow through on outstanding matters.

Key Responsibilities

• National Operations Coordination: Monitor refrigeration activities across regions, track workloads and outstanding jobs, and coordinate with regional teams and technical resources to support effective service delivery.
• Customer Relationship Management: Serve as a key operational contact for national customers, coordinate regular performance meetings, prepare customer updates and ensure agreed actions are followed through to completion.
• Callout & SLA Monitoring: Track refrigeration service callouts, response times, completion status and outstanding work. Identify overdue jobs, service exceptions and recurring issues, escalating matters where necessary.
• Reporting & Performance Analysis: Compile weekly and monthly operational reports and dashboards, analysing workload, service performance, customer issues and operational trends.
• Invoicing & Reconciliations: Conduct invoicing checks, reconcile completed work and service callouts against billing records, investigate discrepancies and liaise with Finance and Operations to resolve exceptions.
• Operational Administration & Controls: Maintain accurate trackers, action registers and supporting documentation while coordinating service-related issues, national projects and process improvement initiatives.

Minimum Requirements

• Matric.
• 4–6 years' relevant experience in operations, administration, customer service, refrigeration support or a similar environment.
• Experience in operational reporting, reconciliations and administrative controls.
• Exposure to service-based operations and customer service delivery.
• Strong Microsoft Office skills, particularly intermediate-to-advanced Excel, Outlook, Word and PowerPoint.
• Good understanding of service delivery processes and SLA requirements.
• Proven ability to manage multiple customers, competing priorities and cross-functional relationships.
• Strong organisational, analytical and communication skills, with excellent attention to detail and follow-through.

Advantageous

• A qualification in Operations Administration, Business Administration or a related field.
• Previous exposure to the refrigeration industry.
• Experience supporting national or multi-site customers.
• Familiarity with service management systems, invoicing platforms and reporting dashboards.

The opportunity: Become a key part of national operations, where your ability to coordinate service delivery, strengthen reporting and maintain strong customer relationships will make a measurable difference.

If you are proactive, detail-oriented and comfortable working across customers, technical teams and internal departments, we would like to hear from you.

Ready to take ownership of national operations support? Apply today!
For more exciting opportunities, please visit: Network Recruitment International
I also specialise in recruiting:

• Financial Directors
• Chief Financial Officers
• Financial Managers
• Financial Accountants
• Management Accountants
• Financial Controllers
• Cost Accountants
• Payroll
• All Finance C-Suite

If you have not received any feedback within two weeks, please consider your application unsuccessful. Your profile will be retained on our database for consideration for other suitable roles or positions.

Onkutlwile Mositi
Researcher: Finance & Supply Chain
Email: *****@*****.co.za
Connect with me on LinkedIn