Client Support Associate

About the Role Our client is looking for a dynamic Client Support Associate to join their team in Polokwane.
This hybrid role combines the benefits of remote work flexibility with in-office collaboration, offering a balanced approach to client engagement.
You will be instrumental in providing excellent support, addressing client needs, and ensuring satisfaction through effective communication and problem resolution.
This is a fantastic opportunity for an organized and customer-focused individual to grow within a supportive environment.
Key Responsibilities Manage client inquiries and requests through phone, email, and occasional in-person meetings.
Provide clear and concise information regarding services and support procedures.
Resolve client issues efficiently and elevate complex problems as needed.
Maintain accurate client records and update information in the CRM system.
Assist with client onboarding and ensure a positive ongoing relationship.
Requirements Experience in a client relations, customer service, or support role.
Excellent communication and interpersonal skills, with a professional demeanor.
Proficiency in using CRM software and standard office applications.
Strong organizational skills and the ability to manage multiple client needs.
Willingness to work a hybrid schedule, balancing remote and in-office duties.
Benefits Competitive annual salary plus performance incentives.
Comprehensive health and retirement benefits.
Hybrid work model offering flexibility.
Opportunities for professional development and skill enhancement.
Collaborative team culture with regular in-person interactions.
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